Return & Refund Policy - Heesara.lk

1. Nature of Service - Digital

Since Heesara.lk provides digital service (profile access, Top 10 matching, Porondam 20 calculation, interest system, contact unlock after mutual accept), there is no physical product return. You buy 6 months membership access to search and contact features.

Pricing: First 100 profiles = Free 6 months. After free limit, new profiles @ standard package Rs.2500 / 6 months. The Premium Package Rs.5000. / until marriage / No time limit. Renewal for free100 and Standard users = Rs.1500 / 6 months. Prices in LKR. Payment via bank / card / wallet through payment gateway. Order stored in database.

2. Refund Policy - Non-Refundable After Activation

Subscription fee Rs.2500/ Rs.5000/ Rs.1500 (As per the Plan) is non-refundable after profile is activated and contacts unlocked. Contacts (phone/email) become visible only after both parties Accept interest and both accounts Active. Once you have viewed contact details, service is considered delivered.

No refund in these cases:

• After you viewed contact details
• If you found no match - you can deactivate anytime, but fee not refundable because platform access was provided
• any expectation not met - we only show matches, not guarantee marriage
• Porondam mismatch - porondam is cultural belief for information only, not guarantee
• Profile created with wrong DOB/TOB - TOB is private, you can edit any time before interest

3. Refund Allowed - Technical Errors Only

Refund within 7 days after verification ONLY for:

• Double payment: Payment charged twice for same profile id - we refund one after checking payments table
• Technical error: Payment deducted but profile not activated - we fix or refund
• Duplicate account: Max 2 profiles reached but charged for 3rd - refund after serverCount check

To request refund for technical error, email support@heesara.lk with payment ID (/pay/id), email, and screenshot within 7 days. We verify in database and refund to original payment method within 7 working days.

4. Cancellation

You can delete profile anytime from /my-profiles or email support@heesara.lk. Deactivation sets hidden from search and matching. Deletion removes photos from profile-photos bucket, contacts, expectations, interests. But subscription amount is not refundable after activation as service was delivered. Free profiles expire after 6 months from creation, paid after plan expires. You will be notified before expiry.

5. Birth Time Privacy - No Refund for TOB

🔒 We hide birth time (Hr/Min/AM-PM) from matches page - viewer cannot see TOB of candidate, only owner can see own. We show date and place only. If you need TOB to re-check from outside astrologer, contact owner using contact details that appear after interest accepted + paid status. TOB privacy is for security, not a defect - no refund for not showing TOB to others.

6. No Guarantee

⚠ Heesara does NOT guarantee marriage. Profiles are posted by users, we only show matches based on district, job, religion, caste, age (18+ only), height, body, skin, porondam. User must verify before proceeding. Porondam 20 is cultural belief for information only, not astrological guarantee. No refund if marriage does not happen.

7. Contact & Law

For refund issues: support@heesara.lk | contact@heesara.lk | +94 91 427 0377 | Galle, Sri Lanka. OTP from noreply@heesara.lk via Resend. Governed by Sri Lanka law. PDPA Act No.9 of 2022 compliant.

Heesara.lk is a community membership platform for family-arranged marriage proposals. Not a dating site. No adult chat. Secure • Verified • විවාහ අපේක්ෂිතයන් සඳහා (18+ වයස) • No Guarantee of Marriage • Digital Service - No Physical Return • PDPA Compliant